Dynamics 365, Power Platform & Copilot Studio

Customer support teams often spend valuable time on repetitive administrative tasks before they can begin resolving customer issues. Reading incoming emails, creating cases, assigning them to the right queue, and sending acknowledgement emails may seem like small tasks individually, but together they consume a significant amount of time every day. Automatic Record Creation (ARC) in […]

Customer service teams deal with a constant flow of emails, ranging from technical issues and billing enquiries to product questions and account requests. While each email may require a different team to respond, manually reviewing and routing every message is both time-consuming and prone to errors. To address this challenge, Microsoft has introduced Email Classification